Every 12/18 months we play a little game we like to call “Sky Chicken”, the premise is simple. Our contract comes to an end and with it the previous year’s discount ends too. Our package reverts to normal price and we instantly cancel our account citing the price as the reason.
The first time you call Sky they make a few noises and a rather feeble attempt to get you to stay. You ask for a discount and they might offer a tenner off if you’re lucky – the people you talk to first are the worker bees, they have no authority and can’t issue discounts. Worker Bees are to be ignored at all costs.
Things go quiet once your cancellation are underway, this is the first stage of Sky Chicken and you shouldn’t panic.
A couple of weeks before the scheduled switch off you’ll receive either a telephone call or a letter/leaflet offering you something if you stay. This is stage two and you must stick to your guns. They’ll tell you that they can’t give you a better deal and if you insist on cancelling they’ll reluctantly let you go – Ignore them!
The final stage of Sky Chicken is most important, but it takes nerve… it may be 24hrs before the scheduled turn off or it may be just a couple of hours before the service is due to end that the call you’ve been waiting for comes.
You’ll find yourself talking to the “Customer Retention Team” and these are the boys and girls you want. These blokes can give you a decent discount and we’ve never, ever, failed to agree a new deal at this stage. They may give you 50%, they may offer a new package such as Sky Q as a special offer, they may chuck a bunch of channels in to make it more attractive but the key is, they will offer something… cha-ching!
As a footnote – I do know someone who has failed in a game of Sky Chicken. The toe-rags at Sky refused to be fleeced and my pal had to start over, total bummer. This is not totally 100% so don’t be surprised if you’re suddenly watching highlights of the Grand Prix instead of watching it live. Cheers then.